Last updated: October 19, 2026
1. Scope of the service
In these terms, “HydraLabs”, “we”, and “our” refer to HydraLabs, the service provider; “you” and “user” refer to the person using the service.
Account, payment, and support: support@hydralabs.ai
General contact: contact@hydralabs.ai
Neurion offers chat, coding, research, security testing, and task execution features in a desktop working environment. Available features may vary depending on your subscription plan, application version, device, and the tools you enable.
A subscription covers the features and conditions of use described at the time of purchase. Features announced for the future or still under development are not part of your subscription unless they are expressly included in the service you purchase.
When using the service, you must comply with these terms, the permissions for the relevant feature, and applicable law.
2. Account and authority to use the service
You must ensure that your account information is accurate and up to date. You must protect your sign-in credentials and notify us if you become aware of unauthorized use of your account.
If you act on behalf of an organization, you must have the authority to represent that organization and carry out the relevant actions. Use of the service is subject to the age and contractual capacity rules applicable where you are located.
Standard subscriptions are for a single user. Sharing an account among multiple people or reselling access without permission is not included in the subscription.
3. Workspaces
An account may have more than one workspace. Each workspace’s subscription, usage limits, and transaction records are considered separately.
A subscription or unused usage allowance in one workspace is not automatically transferred to another workspace or combined with the allowances of other workspaces.
The ability to create a workspace does not mean that team invitations, shared seats, shared conversations, or ownership transfers are included in your subscription.
4. License to use the software
As long as you comply with these terms and the scope of your subscription, you are granted a limited, non-exclusive license to use Neurion for personal and commercial work.
This license does not transfer ownership of HydraLabs software or trademarks to you. Without separate permission, you may not resell Neurion itself, license it to others, or present it as a service authorized by HydraLabs.
Rights granted by law and applicable open-source licenses are preserved. Third-party or open-source components may be subject to their own license terms.
5. Plans, prices, and usage limits
The standard monthly plans are listed below. Amounts are in US dollars.
- Plan: Core; Regular monthly price: $19.99; First month of an eligible first subscription: $15.99
- Plan: Security; Regular monthly price: $49.99; First month of an eligible first subscription: $39.99
- Plan: Pro; Regular monthly price: $99.99; First month of an eligible first subscription: $79.99
- Plan: Max; Regular monthly price: $199.00; First month of an eligible first subscription: $159.20
The price, discount, billing period, and total payment amount applicable to your purchase are shown before you confirm the order. Taxes and any currency conversion charges arising from your payment method may affect the total you pay.
Usage limits
Neurion’s usage limits may vary depending on your subscription plan, selected model, the features you use, and the resources required by your tasks. A subscription does not guarantee a particular number of messages, tokens, or tasks.
Your current usage and the limits applicable to your account are shown in the application or account screen. When a limit is reached, use of the relevant features may be restricted until your allowance is renewed.
Rate, concurrency, and resource usage limits may be applied to protect the reliability and security of the service. Changes affecting the core entitlements of the plan you purchased are made with the required information provided and applicable consumer rights preserved.
How operations affect usage
Usage allowance may be temporarily reserved for a task. Reserved usage and confirmed consumption are not the same thing. If an operation’s outcome or cost has not yet been verified, the relevant record may remain pending until it is resolved.
A task failing, being canceled, or producing a partial result does not mean that no resources have been consumed up to that point. Usage is calculated from verified operation records; the same operation should not be charged again because of duplicate notifications.
Periods and carryover
Periodic usage allowances are tied to the relevant paid subscription period. A change of calendar month does not, by itself, create a new usage allowance.
Unused periodic allowances do not carry over to the next period or accumulate. Usage allowances are not cash, withdrawable balances, or credits that can be used with third-party services.
6. First-month discount
The first-month discount applies once to an eligible workspace’s first successfully paid subscription.
The discount applies only to the first paid period. If the subscription continues, subsequent periods are charged at the regular renewal price disclosed at purchase.
Cancellation, a refund, or resubscription does not reset the same workspace’s first-subscription history. A failed or unpaid attempt does not, by itself, mean that discount eligibility has been used.
Another workspace’s eligibility is assessed according to its own subscription history.
7. Payment and automatic renewal
For purchases made through Creem, Creem acts as the seller of record and Merchant of Record for the payment transaction. Creem handles payment collection, the issuance of the relevant invoice, and indirect taxes applicable to the transaction. HydraLabs is responsible for providing Neurion and product support.
The Creem Buyer Terms (https://www.creem.io/buyer-terms) presented at purchase also apply to these transactions.
Unless canceled, a monthly subscription continues according to the renewal arrangements disclosed on the purchase screen. Renewal payments are collected using the payment method on file.
Paid usage rights become available once the relevant payment has been verified. Returning from the payment page to the application, or a request having been received, does not mean that the transaction is complete.
If collection fails or payment cannot be verified, paid features for the new period may not become available. Before starting a new transaction for a payment with an uncertain outcome, you should check the status of the existing transaction.
Price changes are subject to the information and consent requirements of applicable law. The price of a period already purchased is not changed retroactively.
8. Plan upgrades and downgrades
Plan upgrades and downgrades are unavailable throughout the discounted first paid period. After that period, available transitions are shown on the plan-change screen in your account.
Upgrades
For an eligible plan upgrade, the price difference calculated for the remaining time in the current period is presented for your approval.
The upgrade takes effect after the relevant payment has been verified. The change in usage allowance is calculated taking into account the remaining period and the difference between the plans. Amounts already used or reserved are not reset.
Downgrades
An eligible plan downgrade is scheduled for the end of the period. Your current plan’s paid-period entitlements are preserved until the end of that period.
The lower plan and its usage conditions apply once the next eligible paid period has been verified. Receiving a downgrade request does not create an automatic refund for the current period.
The effective time and status of a plan change should be tracked through the verified records in your account.
9. Canceling a subscription
You can manage your subscription through the cancellation option in the account or subscription management screen, or through the relevant Creem customer portal.
For a normal end-of-period cancellation, automatic renewal is stopped. Access for the current paid period continues until the end of that period, subject to your remaining usage allowance and these terms.
Canceling a subscription does not mean an automatic refund.
Uninstalling the application or signing out of your account does not automatically cancel your subscription. After completing cancellation, you should check the subscription status and effective date shown in your account.
10. Refunds and consumer rights
You can send a refund request to support@hydralabs.ai, including your account email address and the relevant transaction details. Do not send a card security code, password, or verification code.
For a verified duplicate charge, incorrect amount, or issue with the provision of the service, an appropriate correction and refund process is considered according to the circumstances. Other refund requests are reviewed in light of the transaction’s conditions and applicable law.
Refunds for payments made through Creem are processed through Creem’s transaction system. When a refund is approved, the relevant subscription and usage entitlements may be adjusted according to the scope of the refund.
Unused usage allowance does not, by itself, create a withdrawable cash claim. This provision does not limit any refund or other consumer rights you have by law.
The right of withdrawal for digital content and services, and any applicable exceptions, depend on the nature of the transaction, applicable law, and the provision of required information and collection of required consent. Accepting these terms or opening the application alone does not mean that you automatically waive all statutory rights of withdrawal.
Your mandatory rights concerning defective services or services not provided in accordance with the contract are preserved.
11. Your content and generated results
You retain your existing rights in the content you submit to Neurion. You must have the rights or permissions required for that content to be processed as part of the service.
You authorize HydraLabs to process your content only to the extent necessary to provide the service you request, carry out the relevant operations, and fulfill obligations connected with that service. This permission does not transfer ownership of your content to HydraLabs.
Rights in generated results depend on applicable law and any third-party materials contained in the results. Results are not guaranteed to be unique, protected by copyright, or free from effects on third-party rights.
Before using or publishing code, images, text, or any other output, you must assess its accuracy, license, and suitability for your use.
12. Limitations of AI results
Neurion may produce incorrect, incomplete, outdated, or misleading results. A statement being presented confidently does not mean that it has been verified.
There is no guarantee that suggested code will work, that every error will be found, that a security assessment will detect every vulnerability, or that a task will achieve the desired outcome.
For important decisions and actions with consequences, you must verify outputs using appropriate methods. These limitations of the service do not remove HydraLabs’ statutory product and consumer obligations.
13. Tool permissions and security work
Depending on the permissions you grant, Neurion’s tools may read or modify files, run commands, interact with a browser, and send requests to external services.
Before starting a task, you should assess its target, scope, and the access you grant. Keeping appropriate backups of important work is recommended.
CyberBot and other security features must be used only on systems you own or are authorized to test, and within the permitted scope. You must separately hold any necessary authorizations for systems outside that scope and for third-party data.
Access to a security tool does not mean that you have permission to test a target system.
14. Prohibited use
You may not use the service for the following purposes:
- Unauthorized access, account takeover, credential theft, or obtaining third-party data without permission.
- Fraud, impersonation, or activities that infringe the rights of others.
- Damaging unauthorized systems, causing service disruption, or unlawfully using and distributing malicious software.
- Content or activities whose production or distribution is unlawful, including child exploitation.
- Generating sexually explicit or pornographic content using Neurion is prohibited.
- Circumventing HydraLabs’ authentication, usage accounting, or security controls.
- Abuse or unauthorized automation that disrupts the operation of the service.
- Using, sharing, or processing content for which you do not have the necessary rights.
These provisions are not to be interpreted as a general prohibition on authorized security research or lawful testing.
15. Local files, export, and account deletion
Your desktop conversation history and local working files are stored on your device. Signing in to the same account on another device does not automatically transfer that history.
The account export feature covers supported server records; it is not a backup of every file or conversation on your device.
Account deletion involves closing access and starting the relevant data-cleanup processes. Some records may be retained because of legal obligations, payment evidence, and security requirements. Local files and copies you have downloaded are not deleted remotely.
The processing of personal data is also explained in the Privacy Policy.
16. Updates and service changes
Updates may be required for Neurion’s security, compatibility, or operation. Some online features may not be available in older versions of the application.
Maintenance, network problems, device resources, or interruptions to connected services may affect access. Uninterrupted operation or a particular completion time is not promised for every task.
Changes affecting the core features of a purchased service are handled with regard to the relevant contract and mandatory consumer rules.
17. Restrictions on access
Access to relevant features or the account may be restricted in the event of a breach of these terms, a reasonable security risk, abuse, a payment issue, or a legal requirement.
Where possible and appropriate, information or an explanation is requested to resolve the issue. Prior notice may not be possible in urgent security or legal situations.
If you believe a restriction is mistaken, you can request a review at support@hydralabs.ai. The status of paid entitlements and any refund is assessed in light of the reason for the restriction and applicable law.
18. Liability and mandatory rights
The parties’ liability is determined according to the nature of the circumstances, breach of contract, fault, and applicable law.
The limitations of AI results, or the user’s responsibilities to verify and back up their work, do not remove any liability of HydraLabs that cannot be limited by law.
These terms do not provide an exemption from liability for fraud, intentional misconduct, fault that cannot be limited by law, or mandatory consumer rights.
19. Changes to these terms and disputes
These terms may be updated to reflect changes in the service or the law. The current text is published with its last-updated date.
The required information is provided for material changes. A new charge or a change requiring separate consent by law is not considered accepted solely because the text has been updated.
In the event of a dispute, you can first contact us at support@hydralabs.ai to seek a resolution. This contact channel does not limit your access to competent courts, consumer arbitration committees, or other legal remedies.
The applicable law and competent authorities are determined according to the applicable conflict-of-laws and jurisdiction rules. If you are a consumer, the mandatory protections applicable to you are preserved.
The invalidity of one provision does not automatically make the other provisions unenforceable.
Account, payment, and support: support@hydralabs.ai
General contact: contact@hydralabs.ai