HydraLabs
How can we help?
Find an answer. Get back to your work.
Getting started
Downloads, installation, and your first task.
2 articlesAccount & plans
Sign-in, account access, subscriptions, and usage.
9 articlesYour workspace
Projects, conversations, and interrupted work.
3 articlesModels & Ultra
Choose a model and understand task effort.
2 articlesTools & permissions
Connected tools, code review, and authorized security work.
2 articlesFiles & context
Attachments, saved results, and long tasks.
2 articlesAn attachment is missing information
Understand accepted files, local size limits, extraction, model context, and saved results.
Files & contextHow do I cancel my subscription?
Stop renewal, confirm the effective date, and understand what cancellation changes.
Account & plansHow do I upgrade or downgrade my plan?
Review eligibility, prorated upgrades, scheduled downgrades, and pending changes.
Account & plansWhich model should I choose?
Choose Neurion Flash or Neurion Pro, then set the effort for your task.
Models & UltraHow do I delete my account?
Understand account-wide deletion, local files, subscriptions, and retained records.
Account & plansHow do I manage devices and sessions?
Review authorized desktops, revoke device access, and sign out other browser sessions.
Account & plansWhere can I download Neurion?
Download and install Neurion for Windows, and check platform availability.
Getting startedHow do I export my account data?
Download supported server records for the selected workspace.
Account & plansHow do I start my first task?
Choose Chat or Code, add the right context, and follow the task to its result.
Getting startedA task stopped or seems stuck
Check completed work, permissions, connection state, and schedules before retrying.
Your workspaceDoes context compress automatically?
Understand working context, summaries, exact requirements, and local history.
Files & contextPayment made but my plan has not updated
Check the existing transaction without creating another payment.
Account & plansHow do plans and usage work?
Understand subscriptions, first-month pricing, usage, and payment confirmation.
Account & plansWorking on the same project in different chats
Separate parallel work, preserve local files, and review changes before applying them.
Your workspaceHow do I request a refund?
Send the right transaction details and understand the review process.
Account & plansShould I use BugBot or CyberBot?
Choose code review, permitted repairs, or an authorized security investigation.
Tools & permissionsSign-in is not finishing
Complete web sign-in, connect the desktop, and review account access.
Account & plansA browser or connected tool is unavailable
Check tool configuration, available capabilities, MCP connections, and task permissions.
Tools & permissionsIs Ultra a separate model?
Understand Ultra, managed agents, task permissions, and shared usage.
Models & UltraHow do workspaces work?
Select the correct workspace for subscriptions, usage, devices, and server records.
Your workspace