Send a refund request
Email support@hydralabs.ai with your account email, workspace, transaction or invoice reference, payment date, amount, and reason. Describe the issue and include only the evidence needed to assess it. Do not send a full card number, card security code, password, or verification code.
How requests are assessed
Verified duplicate charges, incorrect amounts, and problems providing the purchased service are reviewed for the appropriate correction and refund. Other requests are assessed under the purchase conditions and applicable law.
Unused allowance alone does not create a cash withdrawal right. Mandatory consumer rights remain in force. Accepting the Terms or opening Neurion alone does not waive every statutory right of withdrawal.
Approved refunds
For purchases through Creem, refunds are processed through Creem’s transaction system. Subscription access and usage entitlements are adjusted according to the approved refund’s scope. Check the transaction and subscription status rather than assuming a refund also canceled renewal.
The time a payment method takes to display a processed refund depends on the payment service and financial institution. Use the transaction reference when asking about a missing refund.
Cancellation and account deletion are separate
If you want renewal to stop, cancel the subscription and confirm its status. Account deletion starts account cleanup and subscription termination but does not automatically issue a refund. A refund or resubscription does not restore the first-month discount for the same workspace.