Cancel through the billing portal
- Select the correct workspace and open Account → Billing.
- Choose Manage billing to open the secure customer portal.
- Select the subscription cancellation option and complete its confirmation.
- Return to Billing and check Cancellation and Current period ends.
If billing management is unavailable or the result is not confirmed, refresh the account and contact support@hydralabs.ai with the workspace and transaction reference. Do not assume a cancellation succeeded from a closed browser tab.
Access after normal cancellation
Normal end-of-period cancellation stops automatic renewal. Access continues through the current paid period, subject to the remaining allowance and Terms. Once the period ends, the canceled subscription does not create another paid allowance.
Signing out, revoking a device, or uninstalling Neurion does not cancel the subscription. Each workspace’s subscription is managed separately.
Cancellation does not issue an automatic refund
Refund requests are assessed separately. Canceling does not turn unused allowance into cash. If you want a refund, use the refund guide and include the relevant transaction details. Mandatory consumer rights remain in force.
Subscribing again
Once the old subscription has ended, choose an available plan in Billing and review the price before confirming checkout. Check the existing subscription first to avoid starting a duplicate purchase. Cancellation and resubscription do not reset that workspace’s first-subscription discount history.