Prepare and download the export
- Select the workspace you want to export.
- Open Account → Security and find Export your data.
- Choose Prepare account export and wait for preparation to finish.
- Choose Download export and save the NDJSON file securely.
The prepared download belongs to the current account and selected workspace. Do not switch identities or workspaces before downloading the result you need.
What the file includes
The export contains supported server account, billing, conversation-metadata, device, and agent records for its scope. Its manifest identifies included sections, the selected workspace, and a cutoff time.
It excludes desktop conversation bodies and files stored on your computer. It is not a complete database snapshot or a backup of every conversation and project. Keep separate local backups for that material.
Cancel or clear the preparation
Cancel export stops an in-progress export without offering a partial file. After completion, Clear prepared export removes the temporary link from the screen. The link is also cleared when the account or workspace changes or the screen closes.
These actions do not erase a file you already downloaded. Keep downloaded copies in a location you control.
If export fails
A failed export does not offer an incomplete file as a complete result. Try again for the same selected workspace. If the problem continues or the export exceeds the supported download limit, contact support@hydralabs.ai with the visible error. Do not email the entire private export unless support specifically needs a suitably limited and redacted part.