Before deleting
Download any server data you need and back up local conversations, project files, and reports. Review your subscriptions and any refund request separately. Account deletion affects the entire HydraLabs identity, not just the workspace currently selected.
Delete through Account → Security
- Open Account → Security and find Delete account.
- Select Delete account and read the account-wide confirmation.
- Type DELETE, then select Permanently delete account.
- Complete any verification required by secure account settings.
If Review deletion in secure account settings appears instead, use that action and follow the secure account screen. Do not assume deletion succeeded if verification was canceled or the result is unconfirmed.
What deletion does
Confirmed deletion closes sign-in access to the account, its workspaces, and connected devices. Data cleanup and subscription termination continue after access closes. Required payment, security, and transaction-integrity records are retained where necessary.
Deletion does not issue an automatic refund, remotely erase local files or downloaded exports, or delete independent accounts with third-party services. Canceling renewal, uninstalling Neurion, and deleting an account are distinct actions.
If deletion cannot be confirmed
Check secure account settings before trying again. For account or privacy assistance, contact support@hydralabs.ai. We verify identity as necessary to protect account data. Do not send passwords, session tokens, or verification codes.