Check whether a change is available
Select the correct workspace and open Account → Billing. Upgrades and downgrades are unavailable throughout a discounted first paid period. When that restriction applies, Billing shows Available after first month and the eligibility date.
After the restricted period, the screen shows available transitions. Select Upgrade or Downgrade for an eligible target and review the proposed amount and effective date. Do not create a second subscription to work around a plan-change restriction.
Eligible upgrades
An eligible upgrade uses the price difference calculated for the remaining time in the current paid period. Review that amount before confirming. The upgrade takes effect after its required payment is verified.
Additional usage reflects the remaining period and the difference between the plans. Already consumed or reserved amounts are not reset. Awaiting payment or confirmation means the change is not complete.
Eligible downgrades
An eligible downgrade is scheduled for the end of the current period. The existing plan remains available until then, within its remaining allowance. The lower plan and its usage conditions apply after the next eligible paid period is verified.
A downgrade request does not automatically refund the current period. Check the scheduled target and effective date in Billing.
Check an existing request
Use Check plan change to inspect a pending or unconfirmed request. When it completes, use Refresh billing to view current access. Do not repeat a request whose payment or provider result is still unknown.
For a scheduled downgrade, Cancel scheduled downgrade is shown when that action is available. Check the resulting status; a submitted cancellation is not proof that the scheduled change was canceled. If the outcome remains unconfirmed, contact support@hydralabs.ai with the workspace and transaction reference.