Complete web sign-in
- Open Log in, or choose Sign up to create an account.
- Use an available sign-in provider, or enter your email address and choose Continue.
- Complete the verification shown. For email codes, use the newest message and check spam if it does not arrive.
- Once sign-in is confirmed, open Account and check the email and selected workspace.
Use Edit to correct your email and Resend code when the timer allows it. Do not keep submitting an expired code. When a selected plan continues through sign-in, review the workspace, plan, and price before purchase.
Connect Neurion Desktop
- Start account sign-in from Neurion and leave the desktop application open.
- Complete browser sign-in with the account you intend to connect.
- On Connect Neurion Desktop, review the application and version, then select Connect Neurion Desktop.
- Return to the same application and check its account state.
The connection request is one-time and expires within five minutes. If it expires, was already used, or cannot return to the application, start a fresh attempt from Neurion. Do not share callback addresses. Web sign-in alone does not connect a desktop device.
If Neurion asks you to sign in again
Check the account shown in the desktop and whether its device access has been revoked. Reconnect through a fresh desktop attempt when requested. Browser sessions and desktop device access are separate.
Local history stays on its original computer. Reconnecting your account does not synchronize conversations with another computer.
Manage account access and data
Account → Devices contains authorized desktops and browser sessions. Account → Security contains account export and deletion. Read the linked guides before revoking access, exporting records, or deleting an account.
Signing out, revoking device access, canceling a subscription, and deleting an account are different actions.
If sign-in remains stuck
Check that required sign-in cookies are permitted and your device clock is correct. Return to the desktop to inspect its status before starting another connection.
Contact support@hydralabs.ai with the visible error, operating system, app version, and steps taken. Exclude passwords, codes, callback URLs, session tokens, and API keys.